Terms and Conditions for Purchase of Goods and Services of SIA OTTO HOTEL PAVILOSTA
1. Scope and Validity of Terms
1.1. The terms are valid between the person (hereinafter Customer) and the webpage https://www.ottohotel.lv (hereinafter Site) owner SIA Otto Hotel Pavilosta (hereinafter Hotel) for the legal relations while purchasing products and services via Site.
1.2. When purchasing services and products via Site the legal acts of Republic of Latvia of Latvia are in force in addition to current terms and conditions.
1.3. The transactions made at the Site must be made by a capable person at least 18 years of age. If the person makes the transaction not according to the regulations, the person whose bank account or debit/ credit card is used, isbe responsible for the transaction.
1.4. Hotel does not sell alcohol to guests under 18 years of age. The Hotel maintains the right to ask for the provision of proof of age identification on spot and decline the minor’s order. The advance payment of minor’s additional orders including alcohol is not returned.
2.1. All prices and rates are quoted in Euros and include the taxes regulated by the Republic of Latvia.
2.2. Rates and pertinent terms are published on Site. Prepayment is obligatory for some rates. Confirmation of payment inter alia implies confirmation of rate terms and conditions.
3. Purchase of Goods or Services. Confirmation
3.2. Purchase of goods or services on Site is considered confirmed as soon as Client has received written confirmation on the email address that Client has indicated in accordance with 3.1. herein.
4. Cancellation, Changes, Returns and Refunds
4.1. Cancellation, change, return and refund terms are indicated on Site at the time of purchase of goods or services, and significant excerpt of the terms is sent to Client’s indicated e-mail address with the confirmation of purchase.
4.2. Cancellation, change, return or refund of purchase is performed on Site or any other website where such booking has been made.
4.3. Cancellation, change, return or refund of purchase is possible also if expected by legislative acts of Republic of Latvia.
4.4. Goods and services purchased on Site are available on the dates when they are booked. Dates cannot be changed and in case if purchased services or goods are not used, cannot be refunded unless purchase terms of the specific services or goods are not stating otherwise.
4.5. To make changes to an existing purchase of goods or services, the given purchase needs to be cancelled on Site, and a new purchase must be made, taking into account that availability and/or price of service in other dates can differ.
4.6. If Client has purchased accommodation service for a specific date, but has not arrived to use the service by 23:59 EET of that day, and has not notified of the delay the Hotel; if Client has purchased any other services or goods for a specific date, but has not arrived to consume it within one hour of the specific time; or if cancellation of use of goods or services has not been performed by the time limit specified in specific purchase terms, Hotel has right to withhold the sum of payment for accommodation services, all prepaid sum for other goods or services in full amount, as well as cancellation fees and any other direct costs that arise to the Hotel in connection with failure to use the purchase.
4.7. Foods and beverages purchased on site are not returnable or exchangeable.
5.1. All personal information provided by Client while making a purchase in the online booking is confidential and is subject of all current data protection legal acts.
5.2. Hotel has the right to collect personal information provided by Client. Hotel does not release personal information to third parties without explicit consent from Client, except in cases provided by law.
5.3. Personal data required by Site is first and last name, address, telephone number, e-mail address of Client.
5.4. Payment card data is stored safely in accordance with payment card industry safety standards.
6. Obligations of Hotel towards Clients
6.1. If after confirmation of accommodation service on Site, Hotel cannot accommodate Client in the category of room it has booked, Hotel is obliged to offer, without any extra payment, in another hotel of similar or higher standard in the vicinity of Hotel.
7. Obligations of Clients towards Hotel
7.1. Clients are obliged to observe rules of conduct of Hotel, including but not limited to, abstain from use of alcohol not purchased in Hotel and refrain from smoking on the premises of Hotel. The obligation of Clients is to compensate to Hotel the penalties as laid out in the Terms and Conditions.
7.2. Client is obliged to, prior departure, settle for all received goods and services.
7.3. Client is obliged to produce required personal data, including, when purchasing alcoholic beverages.
8. General information
8.1. Hotel room is available from 15:00 on the day of arrival until 12:00 on the day of departure, except on Sundays, when the standard check-out time is 14:00 and check-in at 16:00. If early check-in is required, Hotel needs to be informed separately. Additional info +371 29111606 (from 10:00 – 18:00).
8.2. Children aged 0-3 are accommodated for free; aged 4-13 are accommodated in an extra bed with breakfast EUR22 per night; aged 14+ are accommodated in an extra bed with breakfast EUR35 per night. Extra beds and cribs are only available if Hotel is notified in advance.
8.3. Client and Hotel agree on following contractual penalties:
8.3.1. Smoking on the premises of Hotel, including balconies and terraces, costs EUR250.
8.3.2. Bringing glass objects in the SPA area of Hotel, costs EUR250.
8.3.3. Bringing unallowed drinks and liquids in the SPA area of Hotel, costs EUR250.
8.3.4. Damaging or removing Hotel inventory costs EUR250.
8.3.5. Making noise so disturbing the night sleep of other guests, costs EUR250.
8.4. Pets are welcome in Hotel with prior request. Client signs pet policy & waiver during arrival. Additional fee of EUR22 per night applies, except for service animals, who can stay without extra charge.
8.5. Parking is free of charge for Hotel guests in the designated parking area, but due to limited amount of parking places, availability is not guaranteed.
9.1. All complaints regarding the purchase from the online booking between Client and Hotel are resolved by negotiations. In case of no agreement, Client may to turn to Consumer Protection Board. In case of complaints and questions not described herein, the legal acts of Republic of Latvia are referred to.
9.2. In case Latvian and English versions of Terms and Conditions differ, former prevail.
9.3. Hotel may turn to debt collection agents if Client fails to settle their used goods and services.
Company name: Otto Hotel Pavilosta SIA
VAT nr: LV42103091928
Address: Dzintaru iela 7, LV-3466, Pāvilosta
IBAN code: LV20HABA0551045872218
Telephone: +371 29111606